- Flat rate shipping within Canada: $10.
- Flat rate shipping to United States: $17 (CAD).
- Please contact for other international shipping inquiries.
- Shipping is expedited parcel with tracking.
- Local (Ottawa) customers may select free pick-up at check out. Pick up is in Kanata South.
- In-stock orders will ship within 3 business days, and dyed-to-order yarns will ship within 2 weeks. If you would like confirmation about whether your yarn is ready-to-ship or needs to be dyed, please contact us through the contact page, or by email at firstname.lastname@example.org.
- All sales are final, however please contact us if your yarn is defective so we can help. Please ask about colours before purchase if you aren't sure whether the colour on your screen is exactly what you need. We can provide photography in various lighting, as well as videography and specific guidance to make sure the yarn you receive is the yarn you expect.
- All personal information provided to Alley Cat Yarns is held in confidence and will not be shared with any third party for any reason outside of legal obligation.