- Flat rate shipping of $10 within North American (Expedited with tracking)
- Free shipping over $200.
- If actual shipping cost is less than you were charged, you will be refunded the difference.
- Please contact for other international shipping inquiries.
- Local (Ottawa) customers may select free pick-up at check out. Pick up is in Kanata South.
- In-stock orders will ship within 2 business days, and dyed-to-order yarns will ship within 2 weeks. If you would like confirmation about whether your yarn is ready-to-ship or needs to be dyed, please contact us through the contact page, or by email at email@example.com.
- We want you to love your yarn, and realize that it can be tough to shop online. Returns of unused yarn are accepted within 14 days of delivery. Please contact us at firstname.lastname@example.org or by using the contact page to initiate a return.
- To avoid disappointment, please ask about colours before purchase if you aren't sure whether the colour on your screen is exactly what you need. We can provide photography in various lighting, as well as videography and specific guidance to make sure the yarn you receive is the yarn you expect.
- All personal information provided to Alley Cat Yarns is held in confidence and will not be shared with any third party for any reason outside of legal obligation.