Policies

Shipping: 

  • Free shipping available for all orders within North America.
  • Flat-packed untracked oversize letter mail is free. Tracked package is available for $15. Free tracked package for orders over $150.
  • Please contact for other international shipping inquiries.
  • Local (Ottawa) customers may select free pick-up at check out. Pick up is in Kanata South.
  • Orders will ship within 2 business days, unless the order is a specified dyed-to-order or pre-order collection. For pre-orders, shipping turnaround will be clearly stated in each listing.
Returns:
  • We want you to love your yarn, and realize that it can be tough to shop online. Returns of unused yarn are accepted within 14 days of delivery. Please contact us at alleycatyarns@gmail.com or by using the contact page to initiate a return.
  • To avoid disappointment, please ask about colours before purchase if you aren't sure whether the colour on your screen is exactly what you need. We can provide photography in various lighting, as well as videography and specific guidance to make sure the yarn you receive is the yarn you expect.

Privacy:

  • All personal information provided to Alley Cat Yarns is held in confidence and will not be shared with any third party for any reason outside of legal obligation.